We offer a "No Question's Asked", 30 day money-back guarantee. You can buy with confidence because we stand behind what we sell! Plans published by How-to-plans.com, are designed, fabricated, tested and printed at our facilities. We have built the projects so we know that they work! We also offer plans from other designers and publishers. Rest assured, we only sell plans from outside sources that meet our high standards.
We do our best to describe as much detail as possible for each set of plans so you will know what is involved with each project. The majority of our customers are satisfied with their purchase and returns are not common. But it does happen once in a while! If, after receiving the item, and you are not 100% satisfied, you can return the item for a refund.
Our Return Policy
Since we do offer a 100% Satisfaction Guarantee, we will gladly accept returns. Below are a few guidelines for our return policy:
1. Before returning an item you will need to contact us (e-mail, mail or phone) for a return authorization and shipping instructions.
2. Item must be returned in good as new, re-saleable condition. Please do not return plans that have rips, tears, pen or pencil markings, fingerprints, smudges, watermarks, missing pages or sheets or extra paper folds.
3. We will only refund items that are returned within 30 days of original purchase date.
4. Please include a copy of the invoice with all returns. This will help us to know who and how to refund the payment to.
5. You will be refunded by the same method that payment was made. If you paid with credit card, your card will be credited. If you paid with PayPal (or other electronic payment method), your payment will be refunded back to your account. If you paid with check or money order, we will issue and send you a refund check.
6. We do not charge a re-stocking fee, but shipping & handling fees are not refundable.